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CALL: 404-255-7727

Spa Sydell

For Your Visit

Welcome to Spa Sydell, Atlanta’s Premier Day Spa/ Med Spa

From the moment you choose to visit one of our luxurious spas until you have received your five-star treatment, we want you to enjoy your total experience. We know you may have questions about our spa etiquette and what you might expect. The information below should help. If you’re still feeling unsure, please call us at 404-255-7727.

When Should I Arrive for My Services?

Please arrive 20 minutes before your service to allow yourself time to check-in, access a locker, change into the robe and slippers provided for you, and to unwind with a cold or warm beverage in our relaxation room. You may want to allow 30 minutes before or after your service to enjoy our steam room at no extra cost to you. 

How Far Should I Disrobe for My Massage?

We suggest that you undress to your level of comfort for your services. A robe and slippers are provided, and undergarments are optional. You will always be draped appropriately during all services. Only the treatment area will be exposed.

Are There Any Guidelines for Booking an Appointment?

A credit card or gift certificate number is required to hold your reservation. Your credit card will not be debited unless a cancellation charge is applied. Please bring your gift certificate to the spa at the time of your appointment. 

May I Use My Cellphone?

To maintain a relaxed atmosphere where the well being of all guests is considered, please turn off all electric devices. Also, please use a quiet voice so as not to disturb others.

Can My Child Come with Me to the Spa?

We love children at Spa Sydell, but we cannot supervise unattended children. An adult must be present and remain in the waiting area so that other spa-goers may enjoy their services. Children may not accompany the parent into a treatment room. Age restrictions are designated by local, city or state ordinances. (See minors policy below.)

How Do I Handle Tipping?

Gratuities/tips are optional according to your treatment and overall spa experience. If you were satisfied with your service and feel a tip is warranted, we supply envelopes at checkout for you to write a note to your therapist and tip accordingly. It is also possible to pay by credit card. The general rule on tipping is 20%, but not limited to that, or required.

Can My Child Come with Me to the Spa?

We love children at Spa Sydell, but we cannot supervise unattended children. They must be accompanied by an adult and remain in the waiting area so that other spa goers may completely enjoy their services. Children may not accompany their parent into a treatment room due to the fact that safety cannot be guaranteed.

How do I Handle Tipping?

Gratuities/tips are optional according to your treatment and overall spa experience, but as a rule if you were more than satisfied with your service and feel a tip is warranted, we supply tip envelopes at check out for you to write a little note to your therapist and tip accordingly. The general rule on tipping is approximately 15%, but not limited to that and not required. It is perfectly appropriate for you to use your discretion on the amount of the tip.Tips can only be left in cash or check.

How Old Do I Have to Be to Enjoy a Service?

Underage clients (younger than 18 years old) will require their guardian to sign the Minor Addendum. Clients between the ages of 12-17 may have aesthetic services with no Guardian present in the room. We do not perform advanced peels or microderm on younger clients. A Guardian must be present for a Brazilian Wax on clients 16 or younger. If the client is under the age of 18, the same-sex parent or legal guardian must be present during a massage/body treatment. Also, only a same-sex technician will be approved to perform the massage. We will not perform massage on any client under the age of 16. Clients between 16-17 may have a Massage Stretch service without a Guardian in the room, but the technician must be the same sex. The parent/guardian must either be seated in the room throughout the entire massage session or receiving a massage in the same room (the Couples’ Room.) No services or any kind are offered for clients under the age of 12.  

What if I Am Late for My Appointment?

Arriving late for your appointment will reduce the duration and the effectiveness of your service. The appointment will end at the scheduled time to ensure the next guest’s scheduled service is not delayed. Please make every effort to arrive early, for your pleasure, and as a consideration to our staff and guests. 

Are There Services that Require Preparation?

Yes. Waxing services require hair at least 1/8 of an inch in length to ensure proper removal of hair (approximately two full weeks of growth.) Airbrush tanning services require skin exfoliation before the service. For Body Polish & Body Wrap services, your skin should not have been shaved recently due to potential skin sensitivity.

Is There a Place to Leave My Jewelry and Other Valuables?

Lockers are available for your personal belongings; however, Spa Sydell is not responsible for lost or forgotten valuables. We recommend that you leave your jewelry and any other valuables at home. 

What Do I Do if I Have Any Physical, Medical or Allergy Concerns?

When booking your service, please tell the Call Center Representative if you have any known skin allergies, or if you are on any medications. Please inform your technician at the time of your service, as well. We should know about any health conditions, physical disabilities, or any possibility of pregnancy before your treatment. 

What is the Cancellation Policy?

Please allow 24 hours for cancellation or rescheduling. If less than 24 hours, a 25% cancellation charge will apply, a 50% cancellation charge for Friday-Saturday, and a 100% cancellation charge for holidays.

SCHEDULE A CONSULTATION

Call Spa Sydell today to make your appointment and schedule a consultation for one or a combination of rejuvenation treatments.

You can reach Spa Sydell at 404-255-7727. Spa Sydell has everything you need to look and feel wonderful, and we look forward to serving you.

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