1What is the Mask Policy?
We always put our clients first at Spa Sydell.
Effective June 1st we no longer require clients or staff to wear a mask.
However, we want to ensure that you are comfortable and have a choice regarding masks. If you would prefer for your provider to wear a mask during your appointment, please let us know.
2When Should I Arrive for My Services?
Please arrive 20 minutes before your service to allow yourself time to check-in, access a locker, change into the robe and slippers provided for you, and to unwind with a cold or warm beverage in our relaxation room. You may want to allow 30 minutes before or after your service to enjoy our steam room at no extra cost to you.
3How Far Should I Disrobe for My Massage?
We suggest that you undress to your level of comfort for your services. A robe and slippers are provided, and undergarments are optional. You will always be draped appropriately during all services. Only the treatment area will be exposed.
4Are There Any Guidelines for Booking an Appointment?
A credit card or gift certificate number is required to hold your reservation. Your credit card will not be debited unless a cancellation charge is applied. Please bring your gift certificate to the spa at the time of your appointment.
5May I Use My Cellphone?
To maintain a relaxed atmosphere where the well being of all guests is considered, please turn off all electric devices. Also, please use a quiet voice so as not to disturb others.
6Can My Child Come with Me to the Spa?
We love children at Spa Sydell, but we cannot supervise unattended children. They must be accompanied by an adult and remain in the waiting area so that other spa goers may completely enjoy their services. Children may not accompany their parent into a treatment room due to the fact that safety cannot be guaranteed.
7How Do I Handle Tipping?
Gratuities/tips are optional according to your treatment and overall spa experience, but as a rule if you were more than satisfied with your service and feel a tip is warranted, we supply tip envelopes at check out for you to write a little note to your therapist and tip accordingly. The general rule on tipping is approximately 20%, but not limited to that and not required. It is perfectly appropriate for you to use your discretion on the amount of the tip.
Groups of three or more will have a 20% gratuity added to all services, but you are welcome to tip more if you would like.
8How Old Do I Have to Be to Enjoy a Service?
Underage clients (younger than 18 years old) will require their guardian to sign the Minor Addendum. Clients between the ages of 12-17 may have aesthetic services with no guardian present in the room. We do not perform advanced peels or microderm on younger clients. If the client is under the age of 18, the same-sex parent or legal guardian must be present during a massage/body treatment. Also, only a same-sex technician will be approved to perform the massage. We will not perform massage on any client under the age of 16. Clients between 16-17 may have a Massage Stretch service without a guardian in the room, but the technician must be the same sex. The parent/guardian must either be seated in the room throughout the entire massage session or receiving a massage in the same room (the Couples’ Room.) No services of any kind are offered for clients under the age of 12.
9What if I Am Late for My Appointment?
Arriving late for your appointment will reduce the duration and the effectiveness of your service. The appointment will end at the scheduled time to ensure the next guest’s scheduled service is not delayed. Please make every effort to arrive early, for your pleasure, and as a consideration to our staff and guests.
10Are There Services that Require Preparation?
Yes. Waxing services require hair at least 1/4 of an inch in length to ensure proper removal of hair (approximately two full weeks of growth.) Airbrush tanning services require skin exfoliation before the service. For Body Polish & Body Wrap services, your skin should not have been shaved recently due to potential skin sensitivity.
11Is There a Place to Leave My Jewelry and Other Valuables?
Usually, lockers are available for your personal belongings; however, Spa Sydell is not responsible for lost or forgotten valuables. We recommend that you leave your jewelry and any other valuables at home.
12What Do I Do if I Have Any Physical, Medical or Allergy Concerns?
When booking your service, please tell the representative if you have any known skin allergies, or if you are on any medications. Please inform your technician at the time of your service, as well. We should know about any health conditions, physical disabilities, or any possibility of pregnancy before your treatment.
13What is the Cancellation Policy?
Please allow 24 hours for cancellation or rescheduling. If less than 24 hours, a 50% cancellation charge will apply for Wednesday -Sunday, and a 100% cancellation charge for holidays.