Welcome to Spa Sydell, Atlanta’s Premier Day Spa/Med Spa
From the moment you choose to visit one of our luxurious spas until you have received your five-star treatment, we want you to enjoy your total experience. We know you may have questions about our spa etiquette and what you might expect. The information below should help. If you’re still feeling unsure, please call us at 404-255-7727.
What is the Mask Policy?
We always put our clients first at Spa Sydell. Effective June 1st we no longer require clients or staff to wear a mask. However, we want to ensure that you are comfortable and have a choice regarding masks. If you would prefer for your provider to wear a mask during your appointment, please let us know.
When Should I Arrive for My Services?
Please arrive 20 minutes before your service to allow yourself time to check-in, fill out your intake form(s), access a locker, change into the robe and slippers provided for you, and to unwind with a beverage in our relaxation room. You may want to allow 30 minutes before or after your service to enjoy our steam room at no extra cost to you.
How Far Should I Disrobe for My Massage?
We suggest that you undress to your level of comfort for your services. A robe and slippers are provided, and undergarments are optional. You will always be draped appropriately during all services. Only the treatment area will be exposed.
Are There Any Guidelines for Booking an Appointment?
A credit card or gift certificate number is required to hold your reservation. Your credit card will not be debited unless a cancellation charge is applied. If using a gift card, please call to verify prior to appointment time, all gift cards must be verified. We also ask that you bring the gift card with you.
May I Use My Cellphone?
To maintain a relaxed atmosphere where the well being of all guests is considered, please turn off all electric devices. Also, please use a quiet voice so as not to disturb others.
Can My Child Come with Me to the Spa?
We love children at Spa Sydell, but we cannot supervise unattended children. They must be accompanied by an adult and remain in the waiting area so that other spa goers may completely enjoy their services. Children may not accompany their parent into a treatment room due to the fact that safety cannot be guaranteed.
How Do I Handle Tipping?
Gratuities/tips are optional according to your treatment and overall spa experience, but as a rule if you were more than satisfied with your service and feel a tip is warranted, we supply tip envelopes at check out for you to write a little note to your therapist and tip accordingly. The general rule on tipping is approximately 20%, but not limited to that and not required. It is perfectly appropriate for you to use your discretion on the amount of the tip.
Groups of three or more will have a 20% gratuity added to all services, but you are welcome to tip more if you would like.
How Old Do I Have to Be to Enjoy a Service?
What if I Am Late for My Appointment?
Are There Services that Require Preparation?
Is There a Place to Leave My Jewelry and Other Valuables?
What Do I Do if I Have Any Physical, Medical or Allergy Concerns?
What is the Cancellation Policy?
Schedule A Consultation
Call Spa Sydell today to make your appointment and schedule a consultation for one or a combination of rejuvenation treatments.
You can reach us at 404-255-7727. Spa Sydell has everything you need to look and feel wonderful, and we look forward to serving you.